PetAid Health

You can use PetAid Health for all types of pets, but also for horses and other animal species.

PetAid Health is a web app and can therefore be used on all devices (desktop, tablet, mobile) – with no download required.

The app can be used in any country. At the moment you can choose between German and English.

With most browsers (Google Chrome, Firefox, etc.) you will receive PetAid Health notifications as long as the app is open in the background.

Unfortunately, Safari does not support notifications. But don’t worry – you’ll get email notifications, too.

Both browser notifications and email notifications are sent 24 hours and 1 hour before the respective event.

At PetAid, we care about environmental and social causes and have partnered with some hand-picked, trusted and verified organizations.

When you sign up for a paid subscription, 5% of your subscription fee is donated to one of our partner organizations.

Currently you can choose between the following organizations:

• www.tierschutz-austria.at
• www.greenfinity.foundation

If you would like to change the donation goal over the years, please hit the “Feedback” button on the menu and let us know.

PetAid GmbH strictly adheres to the General Data Protection Regulation (GDPR).

Mandatory fields are marked with an asterisk (*). All other data and information is optional. Optional data can be entered immediately, at a later time or never and can be changed at any time.

With read-only access, it is possible for a pet sitter, friend, or family member to have access to all necessary information such as feeding schedules, grooming plans, and media actions without being able to edit them.

With read-only access, it is possible for a pet sitter, friend, or family member to have access to all necessary information such as feeding schedules, grooming plans, and media actions without being able to edit them.

To assign read-only access, follow these simple steps:

Pet sitter duties:

1. If the pet sitter does not already have a PetAid Health account, they must first register. It is not necessary to purchase a paid plan after activating the account. (If he/she already has an account, this step can be skipped).
2. The pet sitter will then need to share their PetAid email address (ending in @petaid.at) with you, which they can find under “Personal Settings”.

Pet owner duties:

1. Once you have received the pet sitter’s PetAid email address, go to “Contacts” and create a new contact with the pet sitter’s information. It is important that you use the @petaid.at email address.
2. Then go to the Dashboard and edit the “General Animal Data” of the particular animal you want to allow read-only access to. Click “Connect pet with sitter” at the bottom of the form, then select the pet sitter’s contact and confirm.
3. Ready! Your pet sitter now has read access to your pet.

If you want to remove read access to an animal, go to the corresponding contact and scroll to the bottom of the page. There you will find an option to disable read access whenever you want.

In the event of an emergency, you must act quickly. Having the right information at hand can be critical.

If your pet ever has an accident or emergency, or if you just want to quickly retrieve all the important information about the latest treatments, medications administered and emergency contacts (doctors, poison control center, clinics), the emergency function is extremely handy.

Just press the flame icon, select the respective animal and voila – a PDF with the most important health data of your animal will be created automatically.

You can then forward this document by email, save it digitally or print it out.

Yes. Under “Edit general animal data” you can:

• transfer your pet to a new owner
• export its health data
• delete the animal file
• report the animal as deceased
• or give read-only access to a sitter

When you report your pet as deceased, it will be transferred to our digital pet heaven.

Think of it as an archive where you can access all the data about the animal at any time. But remember: once an animal is in digital animal heaven, its information cannot be changed.

When you sign up on PetAid Health, you can choose from several packages depending on your needs.

The silver package is our freemium version and free of charge. You can use all functions, manage health data for max. 1 animal and grant access to max. 1 family member or pet sitter. Entries for all functions are limited.

The other packages are subject to payment, but free of advertising.

PetAid Health plans are annual subscriptions.

Cancellation

Cancellations must be made at least one month prior to the expiration of your current annual plan or your subscription will automatically renew.

If you decide to cancel your subscription, please note that at the end of your current annual plan, your entire PetAid Health account will be deleted. Make sure you export important data from the app before that time.

Subscription upgrade

You can upgrade at any time. The difference will be charged after the upgrade. The donation partner remains unchanged.

Please note that if you delete your profile, all data, both personal and animal, will be immediately deleted from PetAid Health. To be on the safe side, we recommend that you export all data from the app.

To do this, “Download multiple files” must be enabled in the browser settings.

If you are sure that you have exported all the necessary data and want to delete your account, go to your “Personal Profile” to do so.

Verification

After registration you will receive an email from office@petaid.at. Please follow the prompts to verify your account.

If you can’t find this email, please check your spam folder.

Password recovery

If you click “Forgot Password” when trying to log in, you will receive an email from office@petaid.at with a recovery link. Click on the link and follow the prompts.

If you can’t find this email, please check your spam folder.

A PetAid email address is required to use PetAid Health. But you can sit back and relax. You don’t have to do anything else except register.

When you sign up for PetAid Health, your unique PetAid email address is automatically created for you.

You can reach us at office@petaid.at